Privacy Policy

1. Information We Collect

We may collect several types of information from and about users of our services, including:

Personal Information

Personal information is data that can be used to identify you individually. The personal information we collect may include:

• Contact information (such as name, email address, phone number, and mailing address)
• Educational background
• Language proficiency levels
• Payment information (credit card details, billing address)
• Immigration status and visa information (where applicable for international students)
• Emergency contact information
• Demographic information (such as age, gender, nationality)
• Academic records and progress reports (for enrolled students)

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Device and browser information (operating system, browser type)
• IP address and general location data
• Usage data (pages visited, time spent on site, links clicked)
• Referring website or application
• Language preferences

Collection Methods

We collect this information:

• Directly from you when you provide it to us (such as when you register, request information, or use our services)
• Automatically as you navigate through our website (using cookies and other tracking technologies)
• From third parties (such as education agents, partner institutions, or payment processors)

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Processing your applications and enrollments
• Delivering educational services and materials
• Administering courses and educational programs
• Tracking academic progress
• Processing payments and maintaining financial records
• Providing student support services
• Improving our website, programs, and services

Communication

• Responding to your inquiries and support requests
• Sending administrative information (such as changes to our terms, conditions, and policies)
• Sending promotional materials, newsletters, and other marketing communications (with your consent)
• Providing information about events, programs, and opportunities

Legal and Operational Purposes

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights, property, and safety (and those of our users)
• Detecting, preventing, and addressing fraud or security issues
• Conducting research and analysis to improve our educational offerings

3. Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may disclose personal information:

To Third-Party Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Email and communication service providers
• Data analytics providers
• Customer relationship management (CRM) systems
• Educational technology platforms

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For Legal Reasons

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce or apply our terms of use and other agreements
• Protect the rights, property, or safety of AbboTalk, our students, or others
• Prevent or investigate possible wrongdoing in connection with our services

Business Transfers

If AbboTalk is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

5. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

For students, we typically maintain academic records for a period consistent with local education requirements (generally seven years after completion of your program). For marketing communications, we retain your contact information until you opt-out or request deletion.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

Types of Cookies We Use

• Necessary Cookies: Essential for the website to function properly and cannot be switched off in our systems.
• Functional Cookies: Enable personalized features and remember your preferences.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about cookies and how to manage them, please refer to our Cookie Policy.

7. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

For programs specifically designed for younger learners, we obtain parental consent before collecting any personal information from children under 16.

8. International Data Transfers

AbboTalk is based in Canada, and the information we collect is governed by Canadian law. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located.

By using our services, you consent to your information being transferred to Canada, which may have different data protection rules than those of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request access to your personal information we hold.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information (subject to certain exceptions).
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your personal information.
• Withdraw Consent: You can withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: